8th class

This day we continue with the customer service.
We learn how to respond customers and recognize customer needs.

Recognisisng customer needs.

Usually, some customers don´t ask for help, for this reason is necessary know non-verbarls signals, if you know this signals can help customers.
Some signals can be:

• Looking confused, angry or upset.
  
• Wandering around.
  
• Constantly picking things up and putting them down again.
  
• Sighing, frowning or muttering.
  

When you see some signals you decide what sort of help the customer might need. Before help the customer is necessary that:

• Ask if the customer requires any help
  
• Offer particular help in a polite way.
  

It is so important that never:

• Make assumptions
  
• Say negative thing about the productos or staff.
  

Responding to customers.

The customer are different needs. For this reason is so important the good comunication whit they.
It is necessary that you listen, have a good body language, speak clearly and whit appropiate language and adapt.

In this video we can see in the first part a bad customer service and in the second part a good customer service. It is the same situation.
https://www.youtube.com/watch?v=hZe7oxC6nmI

In this page https://www.helpscout.net/blog/customer-service-skills/ we can see 15 Customer Service Skills that Every Employee Needs