Day 6º - 26/04/2014 JOB INTERVIEW AND CUSTOMER SERVICE

In the class of this day we continue learning on the topic of the work.

The first thing that we did was to finish the letter of motivation that we began in the previous class and to solve some doubts.

Then we practice and did some activities about work interviews. We studied a series of standard questions that we can be asked in a job interview.  Later in couples and we did role plays and exchanged roles between the interviewer and the interviewed.

These were some of the general questions that we did.

-                     Why do you want this job? Have you heard about the company?

-                     A situation where you worked in a team/ dealt with customers.

-                     What are your weaknesses?

-                     What are your strengths?

-                     Have you got any questions?

Also we spoke very much about the topic related to customer service. We saw a video that was reporting three situations of how to attend a client in three different companies in the USA:  Wall-Mart, GAP and Macys.

We observed very bad customer service in all of them. For example in Wall-Mart there was a client who had to wait more than 40 minutes to be attended, and the response of the company was that they were sorry but that normally that situation does not happen.

After the video, we opened a debate and described situations that we would consider to be good in costumer service and we talk about specific situations to make them come back.

To finish the class, we saw a new episode of the series “The Office”, always in original version with English subtitles. Afterwards, we answered to the questions that it had prepared on the plot of the chapter.

·                    Afterwards, I write part of the vocabulary seen in class that day.

“All day long” or “The whole day” – Durante todo el día

“Put in the queue” or “Wait in line” – Ponte en línea

Have a good pace – Tener un buen ritmo

Don’t Bother – No te molestes

·                    And also we learned to differentiate the sense of some phrases and words such as:

When you want to realice… - Cuando te quieres dar cuenta (más mental, del tipo de “cuando te quieres dar cuenta ya ha pasado”)

When you want to notice – Cuando te quieres dar cuenta (mas físico, del tipo de “cuando te quieres dar cuenta de que no has traído el lápiz”)

My boyfriend and me – Se escucha coloquialmente, pero es incorrecta gramaticalmente.

My boyfriend an I – Esta sería la forma correcta gramaticalmente.